1. Refund Eligibility

Thank you for choosing Velvetdigits for your marketing needs. We strive to deliver high-quality services and ensure your satisfaction. However, we understand that circumstances may arise where a refund may be necessary. This refund policy outlines the conditions under which you may be eligible for a refund.

2. Service Refunds

a. Initial Consultation: We offer an initial consultation to discuss your marketing requirements and project scope. If, for any reason, you are dissatisfied with the consultation and wish to cancel your project before any work has commenced, you may be eligible for a full refund.

b. Partially Rendered Services: If we have started work on your project, but you are not satisfied with the progress or results, you may request a partial refund for the portion of the services that have not been delivered as per the agreed-upon terms.

c. Completed Services: Once the project has been completed and delivered to you, no refunds will be issued for the services rendered, unless there are exceptional circumstances as determined by BouMedia.

3. Refund Process

a. To request a refund, you must contact us via email at support@velvetdigits.com. Please provide a detailed explanation of the reasons for the refund request, along with any relevant supporting information.

b. We will review your refund request within 20 business days and notify you of the approval or rejection of your refund.

c. If your refund is approved, the refund amount and method of reimbursement will be determined on a case-by-case basis.

4. Non-Refundable Items

The following items are non-refundable:

• Third-party expenses or costs incurred on your behalf.
• Any services explicitly marked as non-refundable during the project initiation.

5. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider without first contacting us for a refund, we reserve the right to dispute the chargeback or dispute. In such cases, we may provide evidence of services rendered and attempt to resolve the matter amicably.

6. Modifications to the Refund Policy

Velvetdigits reserves the right to modify, amend, or update this Refund Policy at any time, without prior notice. Any changes to this policy will be posted on this page with a revised “Last updated” date.

7. Contact Us

If you have any questions about this Refund Policy or our services, please contact us at:

Email: support@velvetdigits.com